How to clean the hair?

Answer: If the hair is not dirty, the doll's hair typically doesn't need frequent washing. Simple shampoo is sufficient for rinsing.

How to clean the oral cavity?

You can use a flusher, a soft bottle brush, or similar tools.

How to clean the vagina?

Removable type:
Take it out and wash it with clean warm water or a cleaning agent. Wipe it dry with a towel before placing it back into the cavity.
Built-in type:
Stand the doll up (it is recommended to lean it against a wall to prevent it from falling);
1.Mix warm water with the recommended cleaning agent and fill the flusher with the solution;
2.Insert the flusher into the vagina in a standing position (ensure water can flow out), inject soapy water to remove bodily fluids and any other dirt, repeat the process 2-3 times for the best effect; keep the doll in a standing position to drain all water;
3.Insert a clean towel to wipe off all remaining moisture.

What cleaning agents to use?

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How long is the shipping time?

US In Stock Sex Dolls : Shipping 3-7 business days

EU In Stock Sex Dolls : Shipping 3-7 business days

Customized Product Shipping Time : 7 - 12 business days

Do you offer privacy-protected shipping?

Sensidolls ship via UPS, FedEx or DHL and to protect your privacy, the box is completely unmarked except for a shipping label with just a barcode. This product is shipped in a heavy-duty cardboard box.

What distinguishes silicone from TPE?

Silicone and TPE are both high-quality materials for adult products. Silicone is generally considered a more durable material, while TPE is softer and more lifelike.

1.Realistic, firm, and durable for intricate detailing (finer craftsmanship).
2.Easy to clean (small stains are easily removable).
3.Strong resilience and tear resistance.
2.Softer, more elastic for an enhanced experience.
The third option is a combination of a silicone head and a TPE body. The silicone head allows for intricate facial features, while the TPE body is softer, offering a good balance of quality and affordability.

What is the difference between the removable vagina and the built-in/fixed vagina?

There is not a significant difference in the experience between a removable vagina and a built-in one. The removable vagina can be taken out for cleaning, and lubricant needs to be applied when reinserting it. If it becomes damaged, you can directly replace the vagina accessory. For specific cleaning instructions, please refer to our cleaning and maintenance guide.

How long will a sex doll last?

With proper cleaning and care, avoiding rough handling, the lifespan of a doll can typically last several years.

Can I cancel my order?

You can cancel within 24 hours, but a certain amount of processing fee will be charged. Canceling after 48 hours is not allowed; for details, please refer to our return policy . Contact our customer service team for assistance.

Can I modify my order?

Within the first 24 hours, you can contact our customer service team to modify and update your custom options. After 24 hours, modifications are not possible, so please ensure your options are confirmed before placing the order.

How can I request a refund or return?

Answer: Please review our refund and return policy page for detailed procedures and conditions. If you have any questions, feel free to contact our customer service.

How to use discount codes or gift cards?

During checkout, you will have the opportunity to enter discount codes or gift card codes. Make sure to validate and apply the relevant discounts before completing the payment.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can enter the tracking number on our website under "Track your order" to monitor the parcel's movement.

What payment methods can I use?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express). During checkout, you can choose the payment method that best suits you.

Frequently asked question

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Is my payment secure?

Yes, we use a secure payment processing system to safeguard your payment information. We do not store any sensitive payment details. Please refer to our privacy policy for more information.

My credit card was declined, what should I do?

If your credit card payment is declined, please check that the entered card information is accurate, ensure you have sufficient funds, and contact your bank to confirm no restrictions are in place.

How long does the refund process take?

We recommend contacting our customer service instead of initiating a refund directly. We will promptly address your concerns. The refund processing time depends on the payment method and the speed of your bank. Typically, it takes around 5 to 10 business days to complete the refund process.