At Sensidolls, we are committed to providing our customers with high quality products and excellent service. Our order cancellation, refund and return policies are explained in detail; by understanding these policies, you can buy on sensidolls with confidence; if you have any questions or concerns, please feel free to contact our dedicated customer support team.

Cancellation Policy

Due to the particularity of the doll, each product requires a lot of materials, and the personnel of different positions spend a lot of time to coordinate; we hope that you will not easily cancel the product; I hope that every order is based on the love of sex dolls; so Please confirm everything if you pay for money, and confirm the content of the doll option.

⭐In stock products are not eligible for the cancellation policy.

In some cases, modification of order options is allowed.

⭐Within 24 hours, if you want to add products or make changes to your customization options, you won't incur any fees.
⭐After 24 hours, no modifications to the order are allowed.
We display all your customization details on the product page and in the shopping cart. You can review and modify the options on the cart page before payment. Please confirm your customization details to avoid changes after payment. This allows us to process your order promptly, create the product, and deliver it to you as quickly as possible!

Return Policy

Before shipping, all Sensidolls products undergo strict inspections. We are committed to ensuring that the products leaving our factory meet the customized requirements of our customers.
If you encounter any issues upon receiving the product, please contact us within 7 days at mail to: support@sensidolls.com.

For the following situations, we may resend the product, redo the customization, or offer a partial refund:

1. Significant Discrepancy: If the product significantly deviates from the factory/website images without being used, you need to provide us with an unboxing video (including full body, head, shipping label, and outer packaging).
2. Doll Damage: In case the package is severely damaged, you should file a claim with the carrier after receiving the package. We will arrange a replacement based on the severity of the damage. For minor damages, we will provide all necessary kits to assist you in repairing the item.
3. Package Loss: If the tracking number shows that your package has been delivered, but you have not received anything, please contact the carrier (UPS/FedEx) and file a claim as soon as possible.

The following issues are considered normal and cannot be used as reasons for return:

1. Small Dents on the Skin
2. Partial Fading or Peeling of Nail Color
3. Slight Curvature of the Doll

For these issues, please contact our customer service, and we will provide you with repair guidance.
Note:

• No returns or exchanges are allowed on undamaged dolls.
• Ensure that the shipping address is correct. Products returned due to the inability to deliver will not be refunded. If you receive the product and do not contact us within 7 days, it will be assumed that the product meets your expectations and is not eligible for return.

Refund Policy

⭐Please do not initiate payment card claims/PayPal disputes directly

As a professional merchant, we hope to solve customers' problems amicably. Please contact us first. We believe that we can solve any problems or concerns you may encounter;

Once we agree to a cancellation or refund (as the case may be), the refund will be credited back to the original method of payment or your credit card/PayPal account. Refund cycles vary depending on the credit card carrier you paid with.